When a user has a problem or an issue, it might seem logical to stop the conversation and immediately jump in with a solution. However, this can prevent us from truly understanding the customer’s needs and getting a broader view of the issue at hand. Active listening is an important component of any job – including in the software industry.
We sat down recently with Dr. Erica Noll Webb, the senior research manager at Docker, to discuss the importance of customer-centric innovation and other timely topics related to her work.
Docker is a leading platform designed to help developers build, share, and run modern applications. Docker makes it easy to package an application into a portable container that can be deployed in any environment that supports Docker, such as a local machine, a virtual machine, or a cloud-based container platform like Kubernetes.
Here are some of the highlights of our podcast with Erika:
[1:20] Erika’s background
[4:18] How is Docker used differently by different-sized companies
[7:13] Understanding users
[11:33] How early-stage companies can use UX and research to gain insights affordably and quickly
[13:39] Listening to users
[18:23] Deciding new features and testing
[22:00] Personalizing the user journey
[25:47] Is AI affecting UX?
[31:44] Resources for user testing: blogs and podcasts
Each MovingFast Tech Podcast, powered by profiq.com,
features industry leaders from the trenches talking about staying ahead
of the competition, the most disruptive new technologies, and their
biggest challenges related to fast-moving technology. Topics we discuss
include progressive programming languages, deployment techniques, AI and
machine learning, and more.